At IstnaBuy, customer satisfaction and transparency are our top priorities. This Refund Policy explains the conditions under which refunds may be granted in line with applicable Egyptian laws and fair business practices.
By using our services, you agree to the following:
Refunds are not automatic and must be requested via our official support email: support@IstnaBuy.com.
Refunds are reviewed and approved based on compliance with the criteria outlined below.
IstnaBuy does not provide refunds for user errors, such as incorrect account details, wrong links, or misuse of the service.
A. Partial Refund (50%)
If you deposit funds into your IstnaBuy wallet but do not place any order, and later request a refund, you will receive 50% of the deposit.
The 50% deduction covers transaction fees, service costs, and platform processing fees already incurred.
B. Full Refund (100%)
You are eligible for a full refund if:
You place an order and we are unable to deliver the service due to system issues or service unavailability.
The delay or failure is not caused by your actions, such as violating platform terms or providing incorrect information.
Refunds will not be issued in the following cases:
If the service was successfully delivered as requested.
If you violate our Terms of Service or misuse the platform.
If a dispute or reversal has already been initiated through your bank or payment provider.
If you request a refund after 7 days from the deposit date (unless otherwise required by law).
Once approved:
Refunds are processed within 7–14 business days.
Refunds are issued via the original payment method, unless otherwise agreed.
Customers must:
Provide accurate details when placing an order.
Notify our support team immediately in case of errors or failed orders.
Use the platform according to our policies and guidelines.
For services like followers or likes, wait until the current order is completed before placing a new order on the same link.
Multiple orders on the same link before completion may result in incomplete delivery and are not eligible for a refund.
You may place multiple orders simultaneously if they are for different links or accounts.
This policy is developed according to:
Egyptian consumer protection laws requiring fair business practices and transparent pricing.
Data protection and privacy standards to ensure accountability and transparency in handling customer data.
By using IstnaBuy, you acknowledge that you have read, understood, and agreed to this Refund Policy.